Last Updated: January 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you and Flexstorewn Equipment Ltd (Company Registration Number 13850294, VAT Registration Number GB942857103, registered at 1 Guildhall Square, Southampton SO14 7FP, United Kingdom) ("we," "us," "our," or "Company"). By accessing or using our website, products, and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
These Terms govern your use of our website, the purchase of fitness equipment, and all associated services provided by Flexstorewn Equipment Ltd. These Terms apply to all customers, including consumers and businesses. By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.
You represent and warrant that:
Flexstorewn Equipment Ltd supplies professional fitness equipment and related services, including delivery, installation, and maintenance support. All product descriptions, images, and specifications on our website are provided for general information purposes and are subject to change without notice. We strive to ensure accuracy but do not guarantee that all product information is error-free.
Product availability is subject to stock. We reserve the right to discontinue products, modify specifications, and adjust pricing at any time. We are not responsible for typographical errors or omissions in product listings.
When you place an order through our website or by contacting us directly, you are making an offer to purchase products on these Terms. Your order is not binding until we confirm it in writing via email. We reserve the right to refuse or cancel any order without providing reason, particularly if:
All prices are quoted in British Pounds (GBP) and are exclusive of VAT unless otherwise stated. VAT will be calculated and added at the applicable rate. Prices are subject to change without notice, but changes will not apply to confirmed orders. We accept payment via debit card, credit card, bank transfer, and other methods as indicated on our website. Payment must be received in full before we dispatch your order. All payment information is processed securely and subject to our Privacy Policy.
Invoices are issued upon order confirmation. For business customers with agreed payment terms, invoices are due within the agreed period or 30 days from invoice date, whichever is sooner. Late payment may incur interest charges at the rate of 8% per annum plus Bank of England base rate.
We arrange delivery of equipment through third-party logistics partners. Delivery timescales are estimates and not guaranteed. Delivery is arranged to a UK address unless otherwise agreed. Delivery charges are calculated based on postcode and product weight and will be confirmed before payment. Risk of loss or damage to products passes to you upon delivery.
Inspect all deliveries upon receipt. Any damage must be reported to us within 48 hours with photographic evidence. Claims for delivery damage must include proof of delivery and photos of damage. Failure to report damage within this timeframe may result in claims being rejected.
If a delivery is not received within a reasonable timeframe, contact us immediately. We will investigate with our courier partner. If the item is confirmed as lost, we will either arrange a replacement or provide a full refund.
Our returns policy complies with UK Consumer Rights Act 2015 and Distance Selling Regulations. Consumer customers have the right to cancel an order within 14 calendar days of receiving the goods, except where the goods are custom-made or have been used beyond testing purposes.
To exercise your right to cancel, you must notify us in writing within 14 days of receiving the goods. You must return items in original condition with all packaging and documentation. Returned goods must be unused or used only for inspection purposes. The cost of return shipping is your responsibility unless the return is due to our error or defective goods.
Once we receive and verify returned goods, we will process a refund within 30 days. Refunds are issued to the original payment method. We may deduct reasonable costs for wear and tear beyond normal inspection, or for use outside testing purposes.
Custom-manufactured equipment, items damaged through misuse, and goods where more than 14 days have elapsed since delivery are not eligible for refund. Business customers may have different terms as agreed in writing.
We provide warranty coverage on all products in accordance with the manufacturer's specifications and UK law. Standard warranty covers manufacturing defects and faulty components from the date of delivery.
Warranty does not cover:
To claim warranty, contact us with photographic evidence and proof of purchase. Warranty claims must be submitted within 30 days of discovering the defect. We reserve the right to repair or replace defective items at our discretion.
To the fullest extent permitted by law, Flexstorewn Equipment Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, or business interruption, arising from or related to your use of our products or services, even if we have been advised of the possibility of such damages.
Our total liability for any claim arising from these Terms shall not exceed the purchase price of the product at issue. For consumers, nothing in these Terms limits liability for death, personal injury, fraud, or statutory rights that cannot be excluded.
Professional installation services are available at additional cost. Installation must be performed by qualified technicians. We assume no responsibility for improper installation by third parties. All equipment must be installed in accordance with manufacturer guidelines and local safety regulations. Proper maintenance and regular safety checks are the responsibility of the equipment owner.
All fitness equipment carries inherent risks of injury. Users assume all risks associated with equipment use. We recommend proper training and supervision, particularly in commercial settings. Equipment must be used only as intended and within specified weight and usage limits. Failure to follow safety guidelines may void warranty and result in liability.
All content on our website, including text, images, logos, and designs, is the property of Flexstorewn Equipment Ltd or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or transmit any content without our prior written consent. Unauthorised use is prohibited and may result in legal action.
Your personal data is processed in accordance with UK GDPR and Data Protection Act 2018. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data. By using our services, you consent to our data processing practices as outlined in our Privacy Policy.
Our website is provided "as is" without warranties of any kind. We do not guarantee that our website will be uninterrupted, secure, or error-free. You are responsible for maintaining the confidentiality of your account credentials. You agree not to use our website for unlawful purposes, including transmitting malware, engaging in fraud, or accessing unauthorised systems.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external sites. Your use of third-party sites is governed by their terms and privacy policies. We do not endorse any third-party products or services.
You agree not to:
We reserve the right to modify these Terms at any time. Changes take effect immediately upon posting to our website. Continued use of our services following changes constitutes acceptance of revised Terms. We recommend reviewing these Terms periodically. For significant changes, we may provide additional notice.
These Terms are governed by the laws of England and Wales without regard to conflicts of law principles. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales. You agree to resolve disputes through these courts rather than through arbitration or alternative dispute resolution, except where prohibited by law.
Before initiating legal proceedings, we encourage good-faith resolution. If a dispute arises, please contact us to attempt to resolve the matter amicably. If informal resolution fails, either party may seek legal remedies through the courts of England and Wales.
If any provision of these Terms is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, or if not possible, severed. Remaining provisions continue in full force and effect.
These Terms, together with our Privacy Policy and any other documents referenced herein, constitute the entire agreement between you and Flexstorewn Equipment Ltd concerning the subject matter and supersede all prior negotiations, understandings, and agreements, whether written or oral.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. No waiver is effective unless in writing and signed by an authorised representative.
For questions regarding these Terms of Service, please contact us:
As a UK consumer, you have rights under the Consumer Rights Act 2015, including the right to goods that are as described, fit for purpose, and of satisfactory quality. These statutory rights cannot be excluded, but may be limited by contractual terms for business customers. If you have concerns about a purchase, please contact us immediately.
These Terms of Service were last updated in January 2026 and are effective for all new orders placed from this date forward.