Privacy Policy

Last updated: January 2026

1. Introduction

Flexstorewn Equipment Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Flexstorewn Equipment Ltd
Company Registration Number: 13850294
VAT Number: GB942857103
Address: 1 Guildhall Square, Southampton SO14 7FP, United Kingdom
Email: info@flexstorewn.shop
Phone: +44 23 8022 3344

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact information (name, email address, phone number)
• Business information (company name, business type, location)
• Inquiry details (product interests, project requirements, specifications)
• Payment information (processed securely through third-party providers)
• Communications and feedback you send to us

2.2 Information Collected Automatically

When you access our website, we automatically collect certain technical information:

• IP address and browser type
• Pages visited and time spent on the site
• Referral source and device information
• Cookies and similar tracking technologies
• Usage patterns and analytics data

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal bases:

• Consent: Where you have explicitly consented to us processing your data
• Contract: Where processing is necessary to fulfil a contract with you
• Legal Obligation: Where we are required by law to process your data
• Legitimate Interests: Where we have a legitimate business interest that is not overridden by your rights

4. How We Use Your Information

We use the information we collect for the following purposes:

• Processing your inquiries and providing product/service information
• Fulfilling orders and processing transactions
• Sending newsletters, updates, and promotional materials (with your consent)
• Improving our website functionality and user experience
• Responding to your inquiries and customer support
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring security
• Conducting business analytics and market research

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact/Inquiry Data: Up to 3 years for business records
• Transaction Data: For the duration of the contract plus 7 years (tax compliance)
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: Typically 25 months from date of collection

You can request deletion of your data at any time, subject to legal retention requirements.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. However, we may share your data with:

• Service Providers: Payment processors, hosting providers, email services, analytics platforms
• Legal Requirements: Law enforcement or government agencies when required by law
• Business Partners: Manufacturers and suppliers, only with your explicit consent
• Business Transfers: In case of merger, acquisition, or asset sale

All third parties are bound by confidentiality agreements and process data only as instructed.

7. International Data Transfers

As a UK-based company, we comply with GDPR and UK data protection laws. If we transfer data outside the UK, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions where applicable
• Your explicit consent where required

8. Your Rights Under GDPR

Under GDPR and UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Opt-out of marketing and certain processing activities
• Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, contact us at info@flexstorewn.shop with your request. We will respond within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings

You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

10. Security Measures

We implement comprehensive security measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure password policies and authentication
• Regular security audits and updates
• Access controls and employee training
• Firewall and intrusion detection systems

While we use industry-standard security practices, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We recommend reviewing the privacy policies of any third-party websites before providing your information.

12. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete such information and terminate the child's account.

13. Data Breach Notification

In the event of a personal data breach that poses a high risk to your rights and freedoms, we will notify affected individuals and relevant authorities within 72 hours, as required by GDPR, unless the data is encrypted or anonymized.

14. Data Protection Officer

While we do not currently have a dedicated Data Protection Officer, we designate responsibility for data protection compliance to our management team. For data protection queries, contact: info@flexstorewn.shop

15. Privacy Rights and Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

16. Marketing Communications

We may send you marketing emails and newsletters if you have opted in. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Emailing us at info@flexstorewn.shop
• Updating your preferences in your account settings

17. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any material changes will be communicated via email or a prominent notice on our website. Your continued use of our services following such changes constitutes acceptance of the updated policy.

18. Contact Information

If you have questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Flexstorewn Equipment Ltd
Email: info@flexstorewn.shop
Phone: +44 23 8022 3344
Address: 1 Guildhall Square, Southampton SO14 7FP, United Kingdom
Company Registration: 13850294
VAT Number: GB942857103

Last Updated: January 2026
Effective Date: January 1, 2026
This Privacy Policy is GDPR-compliant and reflects UK data protection standards.